Lost Horizons

That's better!

After four weeks of complaining to PCCW, they finally sent someone round to my home last evening to sort out the broadband. The young lad turned up at 7pm (the appointed time was between 6pm and 8pm), plugged his laptop and modem in, checked the telephone line, went downstairs to the main telephone line box for the building, disappeared for forty minutes. When he came back he reported that there was a problem with the cable downstairs, but he had fixed it, and that everything was OK now.
Well it certainly seems that way, from the following ping test:-

--- www.netvigator.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 18.729/19.379/20.350/0.453 ms

I am now a happy bunny - but, why, oh why did it take them so long to get someone to cmoe around and sort it?

posted by Luke @ 7:57 AM