Saturday, May 05, 2007

The PCCW broadband and the tortoise

There once was a speedy internet provider who bragged about how fast he his connection was. Tired of hearing him boast, Slow and Steady, the tortoise, challenged him to a race. All the animals in the forest gathered to watch.

Hare ran down the road for a while and then and paused to rest. He looked back at Slow and Steady and cried out, "How do you expect to win this race when you are walking along at your slow, slow pace?"

Hare stretched himself out alongside the road and fell asleep, thinking, "There is plenty of time to relax."

Slow and Steady walked and walked. He never, ever stopped until he came to the finish line.

The animals who were watching cheered so loudly for Tortoise, they woke up PCCW Broadband.

Hare stretched and yawned and began to run again, but it was too late. Tortoise was over the line.

Can this be right?
PING www.netvigator.com (218.102.21.228): 56 data bytes
64 bytes from 218.102.21.228: icmp_seq=0 ttl=253 time=3075.532 ms
64 bytes from 218.102.21.228: icmp_seq=1 ttl=253 time=3861.695 ms
64 bytes from 218.102.21.228: icmp_seq=2 ttl=253 time=3060.138 ms
64 bytes from 218.102.21.228: icmp_seq=3 ttl=253 time=2634.665 ms
64 bytes from 218.102.21.228: icmp_seq=4 ttl=253 time=1792.569 ms
64 bytes from 218.102.21.228: icmp_seq=5 ttl=253 time=981.894 ms
64 bytes from 218.102.21.228: icmp_seq=6 ttl=253 time=191.381 ms
64 bytes from 218.102.21.228: icmp_seq=7 ttl=253 time=24.174 ms
64 bytes from 218.102.21.228: icmp_seq=8 ttl=253 time=170.320 ms
64 bytes from 218.102.21.228: icmp_seq=9 ttl=253 time=224.179 ms

--- www.netvigator.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 24.174/1601.655/3861.695/1389.907 ms

I am no tech-noweenie, but an average ping time should be a hell of a lot less than 1600 ms, shouldn't it?
I have sent emails to Tech Support at Netvigator, and so far they haven't come up with a solution. I have tried switching computers, and that doesn't help, so the problem must be in their gear. I will just have to wait till they get their act together, I suppose.

Friday, I worked from home, as the landlords work team were here starting to sort out the problem with the ceilings; they are coming back today to do the plastering - so I am stuck inside until they finish.

I went down to Wanchai, last night. Now, that the new Bulldog bar has got its act together, and obtained a qualified smoking establishment status, I decided to try there again. I don't know why I bothered, the place is like the arctic, and where I was sat there was a definite smell of traffic fumes. Then the band started - first they murdered Bohemian Rhapsody. Things got slightly better after that, but not much.
It seemed that my table, was a good place for people to try and squeeze passsed, without even an 'excuse me'. After a couple of drinks, I gave up and went to Neptune. Early on it was OK, but fairly soon it was packed. Had a chat with a couple of the girls, but because I have workmen coming in this morning, I decided to come home about 1 o'clock, alone.
Right I will try and post this now, but I dont hold out much hope - we'll see.

2 Comments:

At 1:36 PM , Anonymous Anonymous said...

Hi Luke,

I am also using netvigator (in Tsuen Wan) and mine is quite fast (wireless) - also sometimes had some small problems in the beginning - and customer service is slow and somewhat snooppy.

Did you try to re-start the netvigator modem (unplug - re-plug everything - switch off / on) ?

Also sometimes help to completely newly establish your connection at least use repair function.........

But probably the gear from PCCW is already out-dated somehow.

Good Luck Juergen

 
At 3:35 PM , Blogger Luke said...

Yes, that is what tech support suggested about 3 weeks ago - it wasn't very successful. But thanks for the tip.

 

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